Refund policy

Last Updated: October 6, 2026

At Avera Clothing, we aim to provide our customers with quality products and a smooth shopping experience. Please review the following policy carefully before placing an order.

Size Exchange

Not sure about your size? You can request a one-time size exchange within 7 days of delivery.

  • The item must be unworn, unwashed and unaltered, with all tags and original packaging intact.
  • The exchange is for the same product in a different size, subject to stock availability.
  • The courier pickup charge for the exchange is paid by the customer. We ship the exchanged size back to you free of charge.
  • Customised or made-to-measure items are not eligible for size exchange.

To request an exchange, contact us by email or on the designated WhatsApp number with your order number within 7 days of delivery.

Returns

We do not accept returns or offer refunds for change of mind. Refunds apply only to defective, damaged, or wrong products, as described below.

Defective, Damaged, or Wrong Product

If you receive a defective, damaged, or wrong product, you must contact us within 24 hours of receiving the order.

You are required to share clear images of the defective, damaged, or wrong product through the designated WhatsApp number or customer support email.

The reported issue will be reviewed after the required information is received. Following verification, an appropriate resolution, such as an exchange, will be provided according to the applicable terms and conditions.

Refund Process

For a defective or damaged product, the customer must share clear images of the issue within 24 hours of receiving the order.

Where a refund is applicable, it will be processed after verification of the reported issue and according to the applicable terms and conditions.

The applicable refund method and processing timeline may depend on the nature of the transaction and the payment method used.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order.

Once 24 hours have passed, the order cannot be cancelled.

Contact Us

For questions regarding exchanges, refunds, damaged products, or order cancellations, please contact us at:

Email: Averaclothing@gmail.com