Refund policy

Last Updated: August 31, 2026

At Avera Clothing, we aim to provide our customers with quality products and a smooth shopping experience. Please review the following policy carefully before placing an order.

Returns

No returns are accepted.

Products purchased from Avera Clothing are not eligible for return.

Exchanges

Exchanges are only applicable in case the product received is defective or damaged.

The product must meet the applicable exchange conditions and the issue must be verified by our team before an exchange is approved.

Defective, Damaged, or Wrong Product

If you receive a defective, damaged, or wrong product, you must contact us within 24 hours of receiving the order.

You are required to share clear images of the defective, damaged, or wrong product through the designated WhatsApp number or customer support email.

The reported issue will be reviewed after the required information is received. Following verification, an appropriate resolution, such as an exchange, will be provided according to the applicable terms and conditions.

Refund Process

For a defective or damaged product, the customer must share clear images of the issue within 24 hours of receiving the order.

Where a refund is applicable, it will be processed after verification of the reported issue and according to the applicable terms and conditions.

The applicable refund method and processing timeline may depend on the nature of the transaction and the payment method used.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order.

Once 24 hours have passed, the order cannot be cancelled.

Contact Us

For questions regarding returns, exchanges, refunds, damaged products, or order cancellations, please contact us at:

Email: Averaclothing@gmail.com